Refund Policy

Refund & Cancellation Policy – Apna Hubs

Last Updated: 28/06/2026

Apna Hubs ek multi-vendor marketplace hai jahan alag-alag vendors apne products sell karte hain. Isliye refund aur cancellation vendor-wise policies par depend kar sakta hai. Neeche general rules diye gaye hain.

1. Order Cancellation

a) Customer Cancellation

Order dispatch hone se pehle cancel kiya ja sakta hai

Dispatch ke baad cancellation vendor ki policy par depend karega

Kuch products (customized, perishable, digital) cancel nahi kiye ja sakte

b) Vendor / System Cancellation

Agar product out of stock ho

Pricing ya technical error ke case mein

Aise cases mein full refund initiate kiya jayega

2. Refund Eligibility

Refund tab applicable hoga jab:

Galat product deliver ho

Damaged ya defective product mile

Product description se match na kare

Order cancel ho jaye (policy ke andar)

3. Non-Refundable Items

Neeche diye gaye items generally non-refundable hote hain:

Digital products / services

Customized ya personalized products

Perishable items

Used ya damaged products (customer ke kaaran)

(Exact rule vendor ki policy par depend karega)

4. Refund Process

Refund request order delivery ke ___ din ke andar raise karni hogi

Request approve hone ke baad refund initiate hoga

Refund original payment method mein process kiya jayega

⏳ Refund timeline:

7–10 working days (bank / payment gateway par depend karta hai)

5. Role of Apna Hubs

Apna Hubs ek platform provider hai

Final refund decision vendor ka hota hai

Apna Hubs sirf coordination aur support provide karta hai

6. Late or Missing Refunds

Agar refund time par receive na ho:

Apna bank account check karein

Payment gateway se verify karein

Phir bhi issue ho to support se contact karein

7. Policy Changes

Apna Hubs kisi bhi samay is Refund Policy ko update kar sakta hai.

Updated policy website/app par publish hote hi effective hogi.

8. Contact Us

Refund ya cancellation se related kisi bhi query ke liye:

📧 Email: apnahubs34@gmail.com